Generic Work Process

version 1.0

Research & Analysis

Persona's
Ethnographic Research
Scenarios
Focus Groups
Demographic Research
Concept
Card Sorting
Design Research
Storyboarding
Field Ethnography
Digital Ethnography
Photo Ethnography
User Interviews
Mini Focus Group Interviews
One on One Interviews
Super Group Interviews
Triad Interviews
Party Group Interviews
Quantitative Research
Qualitative Research
Competitor Analysis
Literature Review
Surveys & Questionnaires
Web Analytics
Cultural Probes
Contextual Design
Contextual Inquiry
Task Analysis
Wizard of Oz Technique
SWOT Analysis
Marketing Mix (Four P's)
Market Positioning
Market Segmentation
Usability Engineering Life Cycle
Waterfall Method
ISO-9241
Affinity diagramming
Expert Review
Design Guidelines
Heuristic evaluation
Diagnostic evaluation
Critical Incident Technique Analysis
Measurement
Subjective Assessment (testing & post-release)
Visual Anthropology
Observational Research
Psychographics
Color Theory
Triangulation
User-centered Design Game
GOMS Model
Consistency Inspections
Thinking Aloud
Logging actual use
WebSAT
Retrospective Testing
Remote Testing
Coaching Method
Co-discovery Learning

Concept

Persona's
User Testing
Scenarios
Visualization
Flowchart (tasks)
Focus Groups
Concept
Paper Prototyping
User Goal Analysis
Qualitative Research
Surveys & Questionnaires
Participatory Design
Contextual Design
Mockups (Digital)
Contextual Inquiry
Task Analysis
Wizard of Oz Technique
Photo Placement
Market Positioning
Market Segmentation
Morphological Analysis
Forced Association (Idea Generation)
Mindmap (Idea Generation)
Usability Engineering Life Cycle
Waterfall Method
Use cases
Essential Use Cases
Design Comics
User-centered Design Game

Design

User Testing
Visualization
Flowchart (tasks)
Paper Prototyping
Test Plan for Usability Testing
Wireframes (High-End Prototypes)
Participatory Design
Experience Prototyping
Mockups (General)
Mockups (Digital)
Wizard of Oz Technique
Greeking
Photo Placement
Morphological Analysis
Forced Association (Idea Generation)
Usability Engineering Life Cycle
Waterfall Method
Design rationale
Design Guidelines
Interface Design Patterns
Low-Fidelity Prototypes
Entity-relationship model (E/R Model)
Usability Goals
User Experience Goals
Use cases
Essential Use Cases
Color Theory
Grids
Design Comics
Forcing Functions
User-centered Design Game
Site maps
Co-discovery Learning

Develop

User Testing
Test Plan for Usability Testing
Wireframes (High-End Prototypes)
Experience Prototyping
Wizard of Oz Technique
Performance testing
User Surveys
Usability Engineering Life Cycle
Waterfall Method
Design rationale
Interface Design Patterns
Low-Fidelity Prototypes
High-Fidelity Prototypes
Acceptance Tests
User Data Logging
Entity-relationship model (E/R Model)
Usability Goals
User Experience Goals
Pair Programming
Consistency Inspections
WebSAT
Co-discovery Learning

Implement

Test Plan for Usability Testing
Performance testing
User Surveys
Usability Engineering Life Cycle
Waterfall Method
Acceptance Tests
User Data Logging
Usability Goals
User Experience Goals
Pair Programming
WebSAT

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About this toolkit (version 1.0)

This toolkit offers an overview of the methods and techniques which can be used throughout the user-centered design process.

Note: this site is still under construction, for more information contact Bas Leurs (Rotterdam University of Applied Sciences, b.l.f.leurs@hro.nl)

This toolkit was created by: Bas Leurs, Peter Conradie, Joel Laumans, Rosalieke Verboom.